Keep the Change!
I'm sure we've all said "Keep the change" at some point in our lives - whether at a coffee shop or restaurant or at a lemonade stand.
Yet how many of us actually take our own advice?
I had the privilege of speaking for a national bank's student loan team today in Minneapolis and we had a great time learning from each other.
The team has endured lots of changes way beyond their control which will greatly impact the way they do business in the future. Like most of us, they are not in love with these changes. But the only options they have are to stay stuck or move forward.
Part of the problem most people encounter when dealing with change is that we have a lot of trouble making changes stick. And is it any wonder?
I wrote one whole chapter on change in my book The 100% Factor, and one of the stories I told there is explaining what change really is. Let's consider change for a quarter. You can make change for a quarter in any number of combinations, but there really isn't any change going on there at all. That's what's usually wrong with our experience with change in our lives. We're not willing to give something up. In order for 25 cents to undergo real change, I have to give up my money and get something completely unlike money in return. When I'm willing to give something up, then I have the opportunity to move in a new direction.
We talked today about the distinctions between change, transition, and transformation. We used William Bridges' Managing Transitions as a reference. There we learned that change is external and transition is what happens to us psychologically as a result of the change. It's really not the changes that do us in, it's the transitions. Transformation, then, is what we can create to go forward because transformation is not dependent on the past - it allows us to create from nothing.
The team today was fabulous and I had a blast spending time with them last night at dinner and this morning. I'm confident they are on the way to transforming their relationship with the new way they will be doing business.
Go ahead - keep the change. You'll be glad you did!